Terms & Conditions

1. Object & Scope

These Terms and Conditions govern the sale, registration, ordering, and access to Muchh. products offered by Maria Leonor da Costa Martins, VAT no. PT234066873, headquartered at Rua da Escola 141, 4765-171 Vila Nova de Famalicão, Portugal, through the website www.muchh.pt
They apply to all purchase contracts between Muchh. and any user placing orders on the Site.

Definitions:

These Terms and Conditions do not exclude any rights granted to consumers under applicable law.

2. Acceptance

By using www.muchh.pt or purchasing Muchh. products, the User acknowledges and accepts these Terms and Conditions.

3. Registration

Users can place orders by registering on the Site or by providing a valid email address and phone number. Registered users benefit from stored preferences and faster checkout.

4. Products

  • Product images are illustrative; colours and textures may vary slightly.
  • Full details are available on each product page.
  • Muchh. reserves the right to update product information, pricing, promotions, and these Terms without prior notice.

5. Orders

Orders are completed through the following steps:

  1. Select products.
  2. Add to the shopping cart.
  3. Provide personal, shipping, and billing details.
  4. Choose a payment method.
  5. Review and confirm the order.

Users will receive:

  • An Order Confirmation email.
  • A Shipping Confirmation email once payment is approved and the order is dispatched.

Orders may be cancelled by Muchh. if:

  • Products are out of stock.
  • Payment fails or is not confirmed.
  • Billing details are incorrect or unverifiable.
  • Fraud is suspected.
  • The order appears intended for resale.
  • The delivery address is outside our shipping range.

6. Payments

  • Accepted methods: credit/debit cards, PayPal, MB Way, and bank transfer.
  • Payments are processed securely via Shopify Payments and PayPal.
  • Muchh. does not store payment details.

7. Shipping & Delivery

  • Portugal: €4 (3–7 working days)
    (free shipping when buying 2 or more products)
  • Europe: €13 (4–7 working days)
  • Rest of World: €15 (5–10 working days)

Delivery times are estimated from the date of dispatch and exclude weekends/holidays. Muchh. is not responsible for customs delays, duties, or taxes in the destination country.

If a User refuses delivery due to import charges and the package is returned, the return costs will be charged to the User.

8. Right of Withdrawal (EU Customers)

  • Users have 14 calendar days to withdraw from the contract without giving a reason, provided items are unused, undamaged, and in original packaging.
  • To exercise this right, email hello@muchh.pt.
  • Return costs are borne by the User.
  • Refunds (including standard delivery costs) will be issued within 14 days of receipt and approval of the returned goods.
  • Damaged or used products may not be accepted and will not be refunded.

9. Returns & Exchanges

  • Defective or non-conforming items may be returned at no cost. Contact hello@muchh.pt with photos if possible.
  • International returns (outside EU/EEA) must be sent with duties/taxes prepaid. These will be deducted from the refund.
  • Exchanges are accepted within 14 days; return shipping is the User’s responsibility. Replacement items ship free of charge.

10. Quality & Warranty

  • Muchh. does not sell second-hand or defective products.
  • Colours may vary slightly depending on device screens.
  • All products benefit from the legal warranty provided under applicable consumer law.

11. Complaints

Complaints may be submitted to hello@muchh.pt. We aim to respond within 5 working days.
You may also use the official Portuguese complaints platform: www.livroreclamacoes.pt.

12. Liability

Muchh. is not liable for:

  • Website downtime, technical failures, or external intrusions.
  • Force majeure events (e.g. strikes, natural disasters, supplier delays).
  • Misuse of account credentials by third parties.

13. Changes to Terms

Muchh. reserves the right to amend these Terms at any time. Updated versions will be published on www.muchh.pt.

14. Personal Data

See our Privacy Policy for details on how we process your data.

15. Applicable Law & Dispute Resolution

These Terms are governed by Portuguese law.

  • Muchh. and the User will first seek an amicable solution within 60 days.
  • Consumers may also use the European Online Dispute Resolution platform (https://ec.europa.eu/consumers/odr).
  • Alternative Dispute Resolution entities are listed at www.consumidor.pt.

 

Last updated: October 2025